Ellen is nothing but extremely responsive, resourceful and attentive to the specific needs of a nonprofit agency that serves youth and families. She does a ton of research and suggests appropriate (and fun!) SWAG items for our employees, career fairs and community events while being mindful of the audience and use for each. In addition to going above and beyond to find almost anything I request – including contacting vendors overseas – she is extremely organized and notifies me each time a product has shipped and the expected delivery date. In rare cases when a product is not quite right, she immediately resolves any issues in a way that is fair to both her client and vendor. Ellen is a pleasure to work with and I recommend her to any business in need of a professional, personable and dedicated promotion service representative.